Tb Client Service Account Manager - Singapore - Standard Chartered

Standard Chartered

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job:
Operations

Primary Location:
Asia-Singapore-Singapore

Schedule:
Full-time

Employee Status:
Permanent

Posting Date: 12/May/2023, 5:35:18 AM

Unposting Date: 26/May/2023, 5:59:00 PM

Role Responsibilities

The TB Client Service Manager is responsible for proactive, effective engagement of Clients including internal stakeholders to uphold the roles and responsibilities and be accountable to deliver the highest quality client service standards.

Strategy

Establish understanding of the CCIB and TB business strategy and leadership expectations, ensure client servicing standards are met or exceeded Uphold best practices to drive positive client experience and proactively lead operational efficiency efforts and process improvements for clients within his or her remit.

Business

Act as the point of escalation for critical client issues, mitigating unnecessary TB Sales/RM involvement wherever possible.
Exercise appropriate judgement on escalation items and engage the relevant internal stakeholders resolve locally or escalate centrally for thematic, organisational issues beyond the scope of country resolution.
Ensure thematic country client issues are appropriately captured and are raised to the relevant client experience forums or escalated to the regional Client Service Forum for effective resolution.
Appetite for stretched assignments such as relevant ad hoc projects and strategic initiatives working together with the regional teams to extend expertise and collaboration to achieve successful outcomes for clients.

Processes

More than 5 years relevant product/financial experience
Strong foundation in Cash management products knowledge such as (FX, Payments, Liquidity mgmt., fiduciary services)
Indepth and broad technical understanding of endtoend client and trade life cycles in cash management space.
Ability to plan proactive service initiatives such as Client Service Plan in a coordinated fashion with RMs and Global Account Managers.
Escalation point of contact for TB clients such as Regional/ Global Corporates for operational related issues.
Prior experience in facilitation / coordinator role in Client Service environment is essential
Creative problem solver who possesses good discretion for escalation and prioritization in driving issues to resolution with internal stake holders.
Experience in collaborating effectively with regional /global stakeholders across functions to come up with sustainable client centric solutions
Multicultural awareness. Proven success of working effective
Good written, presentation and verbal communication
Reports

Risk Management

Ensure that portfolio hygiene, Risk Management and Group Values and Code of Conduct standards are being adhered to.
Identify, escalate, mitigate, and resolve any risk, conduct and compliance issues within the remit of the TB Client Service Manager Head responsibilities
Be aware of / fully compliant with the TB operational risk and governance framework
Uphold good conduct ensure full compliance with regulations, policies, and procedures. Prevent data leakages, regulatory breaches caused by lack of knowledge and knowledge

Governance

Ensure integrity and governance in data management responsibilities
Completion of all mandatory risk and compliance training including elearning

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the team to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

TB Sales
TB COO
TB Product
GAM/FAM / RAM/ARMs
Product Partners
Key functional partners i.e. IMO, Credit, MDU, Legal, Compliance, Product Ops (Trade, Cash, FMO etc.), Finance, Marketing
Function Support teams (Risk, Compliance, Legal)
Region / Country Leadership team

External

Clients
Bachelor's degree in Banking or Finance preferred.
5+ years' of relevant product/financial experience in banking or other relevant environment
Strong foundation in Cash management products knowledge such as (FX, Payments, Liquidity mgmt., fiduciary services)
Indepth and broad technical understanding of endtoend client and trade life cycles in cash management space.
Ability to plan proactive service initiatives such as Client Service Plan in a coordinated fashion with RMs and Global Account Managers.
Escalation