Vp/ Avp, L2 Support Manager - Singapore - DBS Bank

DBS Bank

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Lead a geographically distributed team of Level 2 Support Engineers
Supervise troubleshooting and resolution of production issues for MIS Big Data Application (Technology Stack
Java Spark/Scala Spark on CDH, Angular, Spring Boot, PCF/TanzuPaas, MARIADB, Tableau, Grafana)
Own and Drive Automaton activities for toil removal
Establish ROTA and communication channels to manage daily/monthend batches
Drive Production Support related Knowledge Management activities
Lead Minor Work Enhancement workstream for Big Data Application
Train and mentor junior members of team on best practices associated with Release & Deployment Management, Incident Management, Problem Management and Capacity Management
Participate in the research, design and development of scaling strategies
Ensure compliance with company procedures and security policies
Job may involve occasional shift work

Requirements:

Bachelor's or Master's in Information Systems/Information Technology
Experience in conceptualizing and implementing innovative automation techniques to enable operational efficiencies
Problem-Solver with analytical and leanagile mindset
Strong articulation and communication skills
Good understanding of SRE (Site Reliability Engineering) and DevOps
Solid experience in Linux shell scripting
Experience in Big Data Analysis
Prior Development & Support experience across range of technologies/platforms/tools
Cloudera Hadoop, Spark, Hive, HDFS, MARIADB, Angular, Spring Boot, Pivotal Cloud Foundry (Tanzu PaaS), Grafana
Experience with BI Tools such as Tableau
Experience with scheduling Tools
TWS (preferred), Control-M, Autosys
Familiarity with JIRA and ITSM Tool (iCHAMP)
Ability to collaborate in culturally and geographically diversified team environment
Experience in BFSI domain is preferred
ITIL, Agile Certifications Desirable