Sales Support Manager - Singapore - CHRIS HUNTER PTE. LTD.

CHRIS HUNTER PTE. LTD.

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

The Sales Support Manager is responsible for overseeing the Customer Service Representative Team and ensure timely, accurate order processing and responding.

The Manager will manage and track approved customer RFQ, orders and billing, as well as, work closely with the Contracts team and Program Management organization, to address and resolve any order issues.

This job reports to the Sales Support Director.

Summary of Duties:

Ensure the team processes internal and external customer purchase orders and requests, in a timely manner
Take an active role in identifying and resolving any order issues
Understand all aspects of the Order Management process
Provide Order Processors with training and guidance; assist coworkers with resolutions of issues on orders.
Develop, document, existing and new processes/procedures
Partner with Sales, Operations, Quality & Finance to streamline interconnecting processes impacting Order Management
Maintain the company's order processing manual
Review daily order deck to ensure order accuracy
Monitor Order Processing productivity and SOM activity through Order Management
Ensure team can effectively resolve customer issues/concerns
Respond to customer esclated inquiries and requests
Develop and maintain excellent rapport with customers, both internal and external
Manage customer's backlog order and customers' billing process
Maintain working knowledge of M3 products and order processes
Perform other ad hoc duties as assigned
Manage department's schedule to attend shipping/production needs
Track and make sure billing and invoice reach to customer successfully
Assist with billing dispute if needed
Work with Program Management and the Contracts team to reduce errors, double activities and inefficiency.
Customarily and regularly directs the work of two or more employees
Responsible for hiring, termination and the advancement/promotion of employees
Customarily and regularly exercises discretion and independent judgment

Qualifications:

Education:
Bachelor's degree in Business or a business-related field preferred

Experience:5+ years of experience of Order Management processing.**
Experience:2+ years of experience leading or managing people.

Description:
Entry - Mid Level position within field

Traveling is required