Assistant Manager - Singapore - ST Engineering Group

ST Engineering Group

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Assistant Manager / Manager, Payroll & Benefits Services:

Date:21-Mar-2023

Location:
Singapore, SG

Company:
ST Engineering Group

Assistant Manager / Manager, Payroll & Benefits Services

Job Summary

To lead, coach & inspire a team of more than 20 payroll specialists to deliver quality end-to-end payroll & benefits services to clients from all sectors, ensuring compliance with statutory regulations & requirements and clients' policies and procedures.

To constantly review process for better efficiency & effectiveness and explore business opportunities to support company's growth.

Key Accountabilitities & Responsibilities
Accounts & Clients Management

Advise clients on payroll matters, including regulatory requirements, payroll process controls, etc.
Actively engage clients to seek feedback on team performance, understand their needs, propose solutions and explore business expansion.
Proactively highlight valueadd services that create or enhance values for stakeholders or improve clients' employees' experience, to gain credential.
Manage clients' verification and audit checks on scope of work delivered and provide clarifications and inputs that minimize audit risk for clients and company.
Perform market sensing on business opportunities, develop pricing strategy and work with Business Development Team on bid proposal to secure more businesses.

Team & Performance Management

Exercise project management skills by managing multiple projects in tight timelines to ensure timely & accurate service delivering by the various teams, meeting or exceeding the service level KPIs (Key Performance Indicators) stipulated in Service Agreements with clients.
Establish processes & procedures to have oversight on all projects to ensure quality service delivery and good governance, complying with regulations (eg. PDPA compliance, tax & CPF filing), statutory & clients' requirements.
Engage and motivate the team to excel in service delivery through share & learn, analyse customers' feedback for improvement, review and streamline processes through innovations to enhance efficiency and add value to clients & stakeholders.
Develop staff potential through coaching and planning for staff development needs.
Manage contractual and financial matters for all projects to ensure fulfilment of contractual obligations and achievement of profitability for the projects.

Job Specifications

EDUCATION
Degree in Business Management / Human Resource / Finance.

EXPERIENCE

Possess current knowledge of payroll processes and related statutory regulations.
5 years of payroll & benefits administration experience, of which at least 3 years in a leadership position leading a team of >15 staff.

SKILLS

Good negotiation, persuasive, and presentation skills (oral and written) with good customer service aptitude.
A solution provider with strong analytical mind. Passionate about quality and continuous improvement.
Good payroll system knowledge (eg. SAP, Excelity, TimeSoft) and IT skills (eg. Advance Excel, Macros, RPA, Power BI).
Strong teamplayer who can establish positive relationships and work effectively and collaboratively with individuals across all levels.
A good coach with strong enthusiasm in leading and upskilling of the teams.
Preferably with work experience from an outsourced services or shared services environment.

Date of Update