Senior Executive, Department of Student Services - Singapore - Singapore Polytechnic

Singapore Polytechnic
Singapore Polytechnic
Verified Company
Singapore

2 weeks ago

Wei Jie

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Wei Jie

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Description

What the role is

  • As Singapore's first polytechnic, Singapore Polytechnic (SP) prides ourselves in providing the best learning experience for our students in preemployment and continuing adult education. The mission of SP is to prepare our learners to be life ready, work ready and world ready. Our vision is to be a caring community of inspired learners committed to serving with mastery.

SP's Student Services seeks to enhance our students' experience by providing a range of services and our Customer Relations Unit, is the most convenient touchpoint to obtain easy information and guidance relating to student administration, financial and fees matters.

The appointee handles institutional queries and feedback from students and public.

You will work closely with internal stakeholders in the handling and tracking of public feedback to ensure timely resolution of cases and to enhance customer satisfaction.

**_ Responsibilities:
- _*
  • Maintain high quality of service and ensure that queries or escalations are handled professionally
  • Work with internal stakeholders for efficient case management
  • Use analysed data to collaborate with internal stakeholders for service improvement
  • Lead training and onboarding for temporary staff
**_ Requirements:
- _*
  • At least a Diploma qualification (in any discipline).
  • Strong writing and analytical skills
  • Serviceoriented and adept at problem solving
  • Have a pleasant disposition and is passionate about helping others
  • Ability to work independently and capable of being an effective team player
Successful applicant will be offered a 2-year contract in the first instance.


Closing Date
:1 May 2023**If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.


What you will be working on
**What we are looking for
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