Senior Specialist, Svc Mgmt - Singapore - Singtel

Singtel

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Senior Specialist, Svc Mgmt & Assurance:

Date:28 Aug 2023

Location:
Singapore, Singapore

Company:
Singtel Group

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forwardthinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all._

Primary responsible for overseeing the coordination of end-to-end change management activities, ensuring that change management processes and procedures are followed enabling beneficial changes to be made with minimum disruption to IT services.

Secondary focus on Continual Service improvement process.

Owns the change management process with accountability for the effective running of the process
Lead a team of specialists who are responsible to manage the change management process, including:
Overseeing the coordination of end-to-end change management activities
Evaluate all requests for change, assessing risk and impact
Ensure all requests for change are properly classified, recorded, authorized, and closed
Chair or attend weekly change management meetings including CABs
Ensure all changes are properly scheduled and handled
Reports to all stakeholders on status of change requests and scheduled change result
Investigate, collect data and report on failed and unauthorised changes
Provide guidance and support on Change Management related activities according to Singtel GIT policy
Address concerns/issues and track the status of all changes
Act as an escalation point for change conflicts and change management related issues
Responsible for meeting change management KPI metrics
Responsible for driving Continual Service Improvement (CSI) initiatives to improve service management processes with focus on Incident, Problem, Change, Monitoring Event and Configuration management
Work with various stakeholders to identify and manage service improvement opportunities
Responsible to update and manage the CSI register:
Identify improvement opportunities to be included in the CSI register
Review and prioritize improvements in the CSI register
Build improvement plans and drive improvement initiatives
Report on progress and status of service improvement initiatives
Ensure that baseline data is captured to measure improvement against it
Responsible for the review and analysis of data captured

Skills for Success:

IT Diploma and above
At least 5 years of experience performing a Change Management role with 2 years of experience leading a team
Strong ITIL based process management experience
ITIL V3 foundation certificate
Broad but strong technical knowledge
Excellent communication (verbal and written) skills
Excellent relationship building and people skills
Ability to lead, influence and coordinate resources to achieve results
Ability to perform under pressure
Autonomous and selfmotivated
Demonstrates initiative and a commitment to continuous improvement
Analytical and problemsolving skills
Keen attention to detail
Flexibility in approach to problem solving