IT Support Engineer - Singapore - systemsGo

systemsGo

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

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Description

Position:
IT Support Engineer

Location:
One North, Buona Visa Area,
Singapore

Responsibilities:

Troubleshoot, monitor & report on critical problems to the client, Team Lead or Service Delivery Manager until they are resolved.
Maintain and troubleshoot internal IT infrastructure including PC procurement and setup
Utilize technical and communication skills to resolve onsite trouble tickets and end user support issues in an efficient manner and with a focus on customer service.
Support and participate other adhoc Company's initiatives, assignments and projects.

Qualifications

Diploma/Degree in Computer Science/Information Technology preferred
At least 3 years of experience in IT helpdesk/ticketing system or technical support role, supporting MNC preferred. Some experience in networking setup and support is a definite advantage
Proactive, customer focused, and comfortable dealing with end users directly
Good communication and interpersonal skills, able to describe issues clearly to end users and client management, and report on results effectively
Comfortable working in a team or individually
Proficiency in English
Immediate availability will be an advantage

Computer Skills

Client system Microsoft certification
Windows 7/8/10 MCP/MCITP, MCTS/MCDST, MCSA/MCSE highly desirable
Office 365 environment
VC support experience on Cisco WebEx / Zooms Polycom etc
Windows Server experience
Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)
Networking experience (checkpoint firewall and HP switches is a plus)
VDI

About systemsGo
systemsGo is an established and respected IT Consulting, IT Services and IT Project Management company headquartered in Tokyo.

Founded in 1998, is recognized for consistent high quality IT solutions combining local awareness with the ability to communicate with IT HQ abroad and implement global IT standards in a local context.

We mainly work with multi-national companies as their preferred technology and IT project management partner to help them establish and/or expand their business operations across the Asia Pacific region.

In addition to the Tokyo headquarter, we have offices in Osaka, Hong Kong, Singapore, Shanghai, Beijing, Taipei, Delhi and Sydney, and delivery capabilities in other key Asia cities such as Seoul, Kuala Lumpur, Hyderabad, Macau, Bangkok and Melbourne.

Whilst your role will be based in one location, your client base will reach across the entire Asia Pacific region.