Network Maintenance Engineer - Singapore - NCS

NCS

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

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Network Maintenance Engineer:

Date:7 Aug 2023

Location:
Singapore, Singapore

Company:
Singtel Group

Responsibilities:

Participate in maintenance standby duty to cover 24x7 support on rotational basis preassigned by the team lead (L2)
Ensure SLA Level is achieved every single fault case
Ensure escalation is carried out when a fault call is beyond the knowledge of L
Attend to daily call assignment when not in standby during office hours
Perform weekend or after office hours duty though not on standby if required
Attend to preventive maintenance not limited to hardware inventory
Follow up case from opening till closure
Update incident tickets properly and promptly
Get certifications required to support key customers
New assignment by Ops manager or TSM when needed
Provides level 1.5 Centralize technical support (Network, Cyber and Server) for all NCS clients

Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum 12 years experience as a Network Engineer or in a similar role.
Strong knowledge of networking protocols, technologies, and equipment (e.g., TCP/IP, LAN, WAN, routers, switches, firewalls).
Familiarity with network monitoring and management tools.
Experience with network troubleshooting, performance optimization, and security protocols.
Certifications such as CCNA, CCNP, or equivalent are highly desirable.
Strong analytical and problemsolving skills.
Good communication and collaboration abilities.
Ability to work independently and prioritize tasks effectively.
Flexibility to work outside regular business hours for network maintenance or incident resolution.