Customer Service Coordinator - Singapore - WHIZ LINK MANPOWER

WHIZ LINK MANPOWER
WHIZ LINK MANPOWER
Verified Company
Singapore

3 weeks ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter
Description
Customer Service Coordinator - European Engineering MNC

1-2 years contract renewable


Salary:
$4500 max

5 days work week, 8am - 5pm


Location:
Ayer Rajah


Job Scope:

  • To ensure and provide quality service to both internal and external customers by coordinating with Sales, Operations, Supply Chain Management, and other internal / external teams. Coordinates resolution with sales and service team.
  • To perform order management duties on an accurate and timely basis from Order entry up to ontime delivery and includes issue of Order Confirmation, raise internal order and order amendment and disseminate information to respective department / vendor for action.
  • To liaise with Buyers to ensure delivery commitment is fulfilled.
  • To enter order and monitor shipment via Business tool platform.
  • To ensure proper goods receipt has done by store for direct consignment.
  • To ensure timely & accurate invoice.
  • To monitor Account Receivable aging / Account Payable, resolve the dispute with customer and vendors.
  • To liaise with Logistic/warehouse team for packing, special marking, arrangement of fumigation and booking of shipments and certificate and document at the request of the customer.
  • To prepare export shipment documents commercial invoices, Pick List and Delivery Order.
  • To facilitate and support on Letter of Credit / Bank guarantees/ Bonds process for orders.
  • To facilitate customers' complaint to the Quality Assurance / warranty issue / Store and follow up with corrective actions.
  • To maintain and monitor job closure to be done from time to time.
  • To maintain proper update and filing of orders and shipping documents.
  • Prepares, generates and distributes the necessary reports as identified by Business Line, e.g. daily / weekly / monthly reports.
  • To contribute to the development and maintenance of standards, policies and procedures regarding customer service and ensure a positive customer experience throughout the entire process.
  • Provides backup support to other team members in the performance of job duties as required.
  • To support and facilitate the business with Adhoc Administrative Support.
More jobs from WHIZ LINK MANPOWER
See all jobs of WHIZ LINK MANPOWER