Duty Manager - Singapore - IBIS SINGAPORE ON BENCOOLEN

IBIS SINGAPORE ON BENCOOLEN

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

To provide general management support throughout the hotel at all times monitoring guest satisfaction, service standards, security, employee activity, and physical defects with a main focus on front office operation.

Profitability, ensuring the department meets its quantitative and qualitative targets.
Leadership and employee matters, including managing and motivating front office teams in order to provide highquality services for guests.
Lead and support all Guest Experience Initiatives within the property.
Guest Satisfaction, to ensure guests have a smoothrunning stay at the hotel.
Maintains close relationships with guests throughout their stay in order to foster loyalty.
Anticipates guests' needs and takes them into consideration.
Handles guest complaints if they have not been dealt with by team members and provide a rapid solution.
Monitor guest satisfaction through (but not limited) the Voice of the Guest (VOG) program including online reputation, survey, and inhouse guest feedback. Strive to implement the Accor Vision and demonstrate active use of the Accor Values.

Requirements:

Bachelor's Degree or Diploma in Hospitality Management or equivalent
Minimum 23 years of relevant experience in a similar capacity
Previous experience in a similar leadership role is an asset
A servicefocused personality is essential
Prior experience working with Opera or a related system
Strong interpersonal and problemsolving abilities and the ability to lead by example