Desktop Support Engineer - Singapore - HUANG HE CONSULTANCY PTE. LTD.

HUANG HE CONSULTANCY PTE. LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

_Desktop Support Engineer (Desktop Support L2 + Data Centre) _

Brief Description:

A dual role consists explicitly of an 80% Desktop support role & 20% Data Centre Operation role; he/she is to prioritise the Desktop Support role and take on the Data centre tasks whenever required.

Responsibilities:

_Desktop Support (L2) _

Provide IT technical service desk and onsite support for enduser services.
Problem identification, diagnosis and rectification for both hardware and software issues.
Support desktops, notebooks, printers and other hardware components.
Experience in MacOS support and troubleshooting preferred
Installation, reinstallation, troubleshooting and reconfiguration of MS Windows, Microsoft tools such as MS Office, internet browser, MS Outlook, etc.
Involved in projects such as migration, relocation and hardware refresh.

_Data Centre Operation _

Strong with DC monitoring software and tools
Routine Systems Health Checks
Assist to set up and decommission of IT equipment such as networks, servers, storage, backup devices, etc
Coordinate with vendor for scheduled facilities work
Basic network maintenance support
Problem determination and escalation of issues to vendors or internal team
Compilation, preparation and submission of Reports
Physical / visual inspection
Provide onsite support during power down / up activities
Inventory and cabling management
Equipment Rack and stack work
Capacity management (space, power, cooling, patch panel port availability)
Change Management & Incident Management Process

Requirements:

Nitec in IT or higher qualification.
Minimum of 2 year of related Data Centre operations experiences and 3 years of desktop experience.
Posseses knowledge in data cabling and patching.
Able to manage the data centre effectively.
Ability to respond to issues and provide a timely update, and escalation.

Contract Type: 12

Months Salary:
SGD3,000 to SGD4,000

Work Environment:

School Location:

Pioneer Road Working Hours:
Office Hours Mon to Fri - 7.30am to 5.00pm, or 9.30am to 7.00pm Commencement: Immediate