Customer Support - Singapore - Snaphunt Pte Ltd

Snaphunt Pte Ltd

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Company

Snaphunt Pte Ltd

Designation

Customer Support (Chinese - English Speaking)

Date Listed

29 Aug 2023

Job Type

Entry Level / Junior Executive

Full/Perm

Job Period

Immediate Start, Permanent

Profession

Sales / Retail

Industry

Computer and IT

Location Name

Singapore

Allowance / Remuneration

$ monthly

Company Profile

Our client is a modern, mobile-optimized website builder that's extremely easy to use. Their mission is to give everyone the power to unleash their individuality.

Their headquarters is currently based in Shanghai, China but they have deep Silicon Valley roots.

They're backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.

Job Description:

Flexible working options
Opportunity to make a positive impact
Work alongside & learn from best in class talent

The Job

Your responsibilities will include:

Help others and be able to stay calm under pressure.
Translate client's product into Chinese.
Be given the tools to do so easily, and you translate regularly, and moderate others' translations.

This project requires:

Customer support experience in a fastpaced environment
Great Chinese and English communication skills, both written and oral to be able to liaise effectively to different stakeholders across the region
Should love making customers happy
Should have the ability to assess each customer's issues
Knows how to deal with difficult customers/clients
Has good analytical and problemsolving skills
Has good accurate records keeping
Must be a good team player
Can work with mínimal supervision
Ability to prioritize and multitask
Knowledge of Domains, SEO, and Analytics is a plus
Must be able to work remotely and fulltime (at least 40 hours per week)

Ref: 6H75ZFX3OK
Application Instructions

Agent Note This position is posted on behalf of a client by a third party agent.