Digital Ambassador - Singapore - OCBC Bank

OCBC Bank

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Digital Ambassador
-
(2300018Q
)

Responsibilities:

Queue Management

Proactively attend to walk in customers and direct customers accordingly.
Proactively demonstrate, educate and cross sell New ATMs and Service Kiosk services to customers, whenever possible.
Proactively migrate and assist customers at the New ATMs and Service Kiosk services, thereby, shortening their waiting time at the branches.
Create superior waiting experience for our customers through providing alternative channels for their banking needs.

Service Quality Deliverables (Provide Service quality to customer)

Embrace standard models of CUFFS and CANSISTENCY for customer engagement, customer communications and premises management, perform warm welcome/fond farewell to customer.
Be the face of the Bank by ensuring consistent delivery of positive customer experience and engagement
Able to provide prompt assistance to customers' enquiries on bank's products and services.

Assisted Services for New ATM & Service Kiosk

Verify customer against information on tablet and customer's physical ID document, and where required, verify that the scanned image of customer's ID document (on machine) is in order.
Transactional approval

Other Operational Support for New ATM & Service Kiosk

Enable/disable override capability for Smart ATM & Kiosk when branch is opened/closed. (Tablet)
Ensure upkeep and maintenance (e.g. stylus, scanner) of the Smart ATM & Kiosk in accordance with prescribed standards (Machine)

Qualifications

Prior experience in customer service will be advantageous
Fluent in English & Mandarin
Good communication skills
Proactive
Strong customer service mind set

Positive learning attitude

Primary Location:
Singapore

Job:
Branch Management

Organization:
Branch Banking

Schedule:
Permanent

Job Posting: 09-Jun-2023, 5:55:57 AM