Data Center Supervisor(West/ Operation - Jurong, Singapore - Adecco - GS Perm

Adecco - GS Perm

Verified Company

Jurong, Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Our client is one of the global logistics and supply chain company that provides a wide range of services to help businesses manage their supply chain operations.

Working Days: 5 Days, Monday to Friday
Working Hours: 8.30am - 6pm (Flexible)

Salary Package: Starting salary per month depending on experience, AWS with Incentive Bonus, and Permanent Benefits + 14AL

Responsibilities:

Supervise, monitor, and direct the performance of Data Centre Services (Deployment of racks, trays, hardware, customer requests through ticket management, reverse logistics, supporting parts storage and replenishment)
Monitor daily Service Level Objective (SLO) and Service Level Agreement (SLA) (multiple sites)
Develop an operational team strategy to achieve Service Standards & SLA KPI's.
Professionally monitor and train team's performance, provide on the job coaching and evaluate performance, compare results to objectives.
Recommend or initiate hiring, promotions, transfers or disciplinary actions.
Conduct regular safety and task specific training both theoretically and practical.
Ensure all services are completed accurately and on time, in accordance with customer policies, including safety requirements.
Establish, maintain, and promote exceptional customer service.
Properly maintain and inspect tools & equipment.
Schedule Maintenance Services as necessary to maintain the facility's infrastructure systems in accordance with maintenance programs including, but not limited to, 5S (floor and room organization, supplies, and upkeep).
Always ensure an appropriate number of personnel on site.
Oversees daily management of staff and manage the flow of Data Centre daytoday operations
Perform all services as efficiently as possible while limiting negative impact to the environment.
Attend regular meetings with customers to report issues, analyze quality, review performance, and/or resolve issues.
Correctly maintain and generate required reports, including trends surrounding the services.
Correctly interpret and enforce company policies and safety procedures to ensure compliance.
Manage team capacity & utilization for assigned tasks during normal operations SLA & standards
Requires traveling to multiple sites if required.

Requirements:

Minimum Required Experience: 3+ years of experience in a similar role. Preferred Tertiary educational level.

Must have Team Management experience.
Intermediate to Advanced computer skills (Word, Excel Powerpoint).
Able to identify basic network components and understanding of computer terminologies.
Ability to rapidly learn Standard Work Instructions (training and job shadowing to be provided).
Data analysis skills and Attention to detail.
Work independently and as part of a team. Ensure tasks are completed correctly and quickly.
Must be comfortable working in a physically demanding environment.
Ability to lift/move (~25 kg / 50 lbs.) equipment as required.
Knowledge of machines, equipment and maintenance.
Experience in handling multiple projects and tight timelines.
Vendor interaction and relations experience.
Knowledge of principles and practices of effective customer service.
Focused on safety.
Provides direction, instructions and guidance to team members to ensure achievement of Service excellent.