Team Lead Customer Service Officer - Singapore - ZENITH INFOTECH (S) PTE LTD.

ZENITH INFOTECH (S) PTE LTD.
ZENITH INFOTECH (S) PTE LTD.
Verified Company
Singapore

2 weeks ago

Wei Jie

Posted by:

Wei Jie

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Description
This is a 12 months contract assigned to our client


Work Location:
Suntec Tower 2


Salary Range :
$4,000-$5,000


Job Description:


  • Coach and guide customer service officers (CSOs) to answer customers' queries and provide first call resolution
  • Conduct business reviews and provide suggestions on processes
  • Manpower management and shift adherence of CSOs
  • Monitor and coach on agent productivity to achieve SLA adherence
  • Conduct performance review with CSOs - identifying areas of training and improvement
  • Team engagement and retention strategy and implementation
  • Handle ad hoc duties as required
  • Minimum of - 5 years of experience working in a contact center industry

Minimum education level:
Diploma


  • Active listener and possesses problem-solving skills
  • Fast learner and good team player
  • Demonstrates good customer service and communication skills and comfortable to work in a fast-paced environment
13. 44 hours per week


  • Able to work rotating shift hours including weekends and public holidays
  • Fixed night shift 10pm-7am / 11pm-8am (schedule might change)
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