Customer Service Representative - Singapore - AkzoNobel

AkzoNobel

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Date:
Mar 20, 2023

Location:
Singapore, SG

Company:
AkzoNobel

We've been pioneering a world of possibilities to bring surfaces to life for well over 200 years.

As experts in making coatings, there's a good chance you're only ever a few meters away from one of our products.

Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe.

We're active in more than 150 countries and have set our sights on becoming the global industry leader.

It's what you'd expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Key Accountabilities:

Location:
Tuas

Transport pickup (designated MRT stations) and lunch provided

Job Responsibilities

Responsible and accountable for Marine, Protective & Yacht orders. Coverage from all customers to associates.
Ensure efficiency and accuracy for overall order processing from order receipt, fulfillment to shipment. Raises issues in delivery and/or documents process with respective function teams.
Work crossfunctionally to support timely delivery of all products to the customers.
Ensure order entry accuracy in SAP systems.
Manage customer order issues by constantly working close with counterparts in Sales, Logistics, Planning, Transporter and Invoicing team to make necessary rectifications.
Track and follow up on orders supplying overseas and local.
Follow up with overseas Supply Associates on Proof of Delivery (POD) after delivery is completed.
Manage goods return from customer as per company policies and guidelines.
Manage and clear backlog through regular weekly review.
Assists and support in ad hoc tasks relating to order processing and process improvement when required.
Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations.
Assist Invoicing team to ensure the order can be invoiced.

Experience:

Min. GCE N/O Level/Diploma
Knowledge of Microsoft Office
Knowledge in SAP system
Possess problem solving skills and deadline oriented and ability to work under tight timeline
Good communication and interpersonal skills
A good team player and can work independently with minimum supervision

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self.

We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment.

For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable.

In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 29335