Manager - Apac Client Management, Air - Singapore - DB Schenker

DB Schenker

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

At

DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are

Here to move.

Specific Accountabilities

Engage, front and support customers in business/process issues and queries for presales, existing and postsales accounts to ensure customer requirements can be met within scope of Schenker's capacity
Function as the control tower to coordinate and collaborate with the countries to execute the requirements of the customer
Support, administer and monitor processes through development of business key performance indicators with customer to ensure continuity in relations and processes
Responsible for regional performance management and monitor each country's KPIs and ensure that they consistently perform within the target
Responsible for leading and coordinating new product launches (NPIs), developing and implementing solutions, process improvement activities and implementing new businesses to contribute to project success and business growth
Proactively identify cost savings and process initiatives that would derive benefit for the customer
Collaborate with assigned KAM to support/execute annual account strategy plans to jointly contribute in the development of the account(s)
Analyze reports to inform risk/growth opportunities for internal and external parties to enable them to adjust activities and make informed decisions
Provide and practice optimal service and product quality to customers and processes to reduce customer defection and ensure sustainability of accounts
Develop and/or maintain an overview of account status and report as required and facilitate sharing of knowhow about key accounts/programs with the rest of the organizational units involved
Coordinate, execute and maintain administrative processes and systems to ensure effective and efficient processes, techniques and systems

Skills Required:

Distinctive experience in Air, Ocean as well as Logistics and domestic transportation operations knowledge
Distinctive experience in regional operations management and customer operations
Distinctive assertiveness, critical decisionmaking and analytical skills
Customeroriented and able to promote high performance culture
Distinctive intercultural competencies
Acts and presents easily at executive level
Excellent people management and communication skills

Experience and Qualifications

Preferably 46 years experiences in the logistics industry or in an operations or customer service environment
Knowledge and understanding of international logistics operations across multiple modes.
The position requires some travel, domestically and internationally, and the associated intercultural competence & global thinking, and comprehensive knowledge and understanding of global integrated logistics requirements and solutions, across all logistics modes
Language skills preferred fluency in English (written and spoken)