Duty Manager - Singapore - IBIS SINGAPORE ON BENCOOLEN
Description
Profitability, ensuring the department meets its quantitative and qualitative targets.- Leadership and employee matters, including managing and motivating front office teams in order to provide high quality services for guests.
- Lead and support all Guest Experience Initiatives within the property.
- Guest Satisfaction, to ensure guests have a smooth running stay at the hotel.
- Maintains close relationships with guests throughout their stay in order to foster loyalty.
- Anticipates guests' needs and takes them into consideration.
- Handles guest complaints if they have not been dealt with by team members and provide a rapid solution.
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