Executive (Customer Service) - Singapore - ST Engineering Group

ST Engineering Group

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Executive (Customer Service):

Date:22 Mar 2023

Location:
Singapore, SG

Company:
ST Engineering Group

Executive (Customer Service)

NSmen Payments Centre
Job Summary

To be well-versed in the payment policies/guidelines, operation of the Centre and the Internet eServices so as to close off all customers' queries satisfactorily in accordance to established service standards.

Key Accountabilities / Responsibilities

Handle walk-in customer

Handle 1st level trouble-shooting with regard to the Internet eServices

Escalating complex queries for superior's intervention

Engaging customer in change management campaign

Suggest improvement arising from interaction with the customers

Submit daily report in a timely manner

Job Specifications

EDUCATION
Minimum GCE 'A' Level / Diploma Holders

EXPERIENCE
Relevant experience in customer service is an advantage.

SKILLS
Meticulous

Good interpersonal and communication skills.

Result oriented