Associate Director, My App - Singapore - Singtel

Singtel

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Associate Director, My Singtel App:

Date:13-Mar-2023

Location:
Singapore, Singapore

Company:
Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it's like to be with an Employer of Choice*. Together, let's create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

As the Associate Director, you will coordinate and oversee cross-functional efforts to improve technology, design, products/services, and consumer experiences. You will promote innovation and growth while balancing practical consumer and commercial requirements in a fast-moving and dynamic environment. Additionally, you will collaborate with the digitalization, sales, product marketing, and finance teams to lead commercial business cases.

Key Responsibilities:

Drive MSTA performance on engagement, experience, and contribution to business
Develop business plans and channel business case
Responsibility for overall MSTA Customer Experience score and steer customer experience related projects
Build and develop a high performing team of digital business managers

Requirements:

Minimum of 10 years of relevant experience in digital platforms, apps, and web ecosystems, including at least 3 years in a managerial capacity.
Significant commercial experience in a fastpaced, technologically advanced, and competitive industry, as well as experience in strategy consulting.
Expertise in digital sales/marketing, CLM, analytics, and conversion funnels.
Proficiency in project management and familiarity with agile squad delivery teams.
Comprehension of essential business and product metrics, including P&L management.
Comfortable with uncertain situations.
Unwavering commitment to driving team goals and metrics.
Ability to negotiate and communicate effectively with internal and external stakeholders at various levels.
Willingness to embrace new challenges in a fastpaced environment and be adaptable to changing priorities and multitasking.
Strong verbal and written communication skills with the ability to articulate and influence key stakeholders/decisionmakers.

We are committed to providing a safe and healthy environment for our employees and customers. Therefore, we require all prospective employees to be fully vaccinated.