Field Service Engineer - Singapore - Philips

Philips

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job Title:
Field Service Engineer

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.

Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers' needs.

It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.

That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips' purpose has never been more relevant.

So whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.

You are responsible for

Perform corrective maintenance, supported when necessary by tier2 support helpdesk
Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards
Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions
PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
Use company property with care to ensure optimal results with mínimal operational costs
Keep abreast of new technologies likely to affect PH range of products
Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
Accuracy of service records with particular attention to test & inspection results
Adopting appropriate ESD control while servicing PH equipment
Usage of appropriate electronic measurement equipment in calibration controlled cycle
Responsible for reporting identified device safety issues according to applicable PH quality standard policy
Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

To succeed in this role, you'll need a customer-first attitude and the following

Diploma/Degree in Biomedical or Electronics Engineering or equivalent
At least 3 years of working experience in service or engineering roles, preferably in the medical device industry
Good troubleshooting skills
Good communication and interpersonal skills

How we work at Philips:

There are three core ways that define our ways of working - embracing flexibility, being at our best, and impactful collaboration.

We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.

We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation.

While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.

Why should you join Philips?
Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it's like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.