- Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.
- Report directly to the Reservations Manager
- Be well versed in Resavison
- Work closely with all Front Office and Sales & Marketing providing lead advice and constant "feedback" concerning both enquiries and firm reservations
- Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
- Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.
- Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.
- Offer appropriate room types, price inclusions, upsell and handle price objections.
- Responsible for ensuring that all daily tasks is completed diligently
- Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.
- Take note of the reservation status to sell available rooms.
- To be well informed in all F&B Promotions
- Taking In Room Dining Orders and actively upselling
- Able to work shifts
- Ability to communicate in English effectively.
- Good interpersonal and guest interaction skills.
- Meticulous and has an eye for detail.
- Good organizational and administrative skills.
- Knowledge of OPERA software is preferred.
- Service-oriented.
- Desire and ability to train and develop ambassador.
- Maintain awareness of industry trends.
- Initiate contacts and establishes rapport easily.
- Assert point of view directly yet tactfully.
- Organise time and work efficiently.
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Reservation Officer
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PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. SingaporeThe **Reservations Officer **responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms. He/She ensures that reservation requests are attended to at all times to meet daily business needs, and is responsible for ...
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Reservations Officer
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Furama SingaporeFurama RiverFront, Singapore is currently looking for a detail-oriented Reservations Officer to assist our guests with their booking needs. You will assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on system. · ...
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Reservations Officer
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VIVA VENTURES SO GROUP PTE. LTD. SingaporeA Reservation Officer serves as the first line of inquiry for all reservations within the hotel. You are responsible for offering excellent customer service, options, and other solutions to meet guest needs. · **Responsibilities** · - Familiar with hotel product knowledge and act ...
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Reservations Officer
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Parkway Pantai Singapore**Working location: Mount Elizabeth Orchard Hospital** · **Working hrs: 5days Office Hrs** · - Provide reservation services, process patient bed reservation and maintain accurate records. · **Key accountabilities**: · - 1. Review the availability of unoccupied beds in collaborati ...
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AccorHotel Singapore**Company Description** · Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore's tallest building at 290 meters set around land ...
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JOB EXPERT PTE. LTD. Singapore**Job Summary** · Reporting to the Reservations Manager, the Reservations Officer carries out Room Sales via telephone or correspondences, ensuring that all information furnished to guests are accurate and appropriate. He/she will ensure that all data entry into systems are error ...
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Reservations Officer
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MARINA BAY HOTEL PRIVATE LIMITED Singapore**Job Summary · Reporting to the Reservations Manager, the Reservations Officer carries out Room Sales via telephone or correspondences, ensuring that all information furnished to guests are accurate and appropriate. He/She will ensure that all data entry into systems are error f ...
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Reservation Officer
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CITY TOURS & CAR RENTALS PTE. LTD. Singapore**About City Tours** · City Tours, established in 1971 in Singapore, aims to be the leader in providing value and exceptional experiences for Asia's tours and attractions. The company offers unique experiences such as FunVee Open Top Bus Tours and Captain Explorer DUKW Tour. · Un ...
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3 weeks ago
CONCORDE HOTEL SINGAPORE Singapore**Responsibilities**: · - Checking of Next Day's Arrivals · - Keep one informed of the available rooms for sale and help maximize room sales by up-selling · - Attend to all incoming calls with pleasant and polite manner following the SOPs · - Confirm and process the reservations ...
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Officer, Reservations
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ASCOTT INTERNATIONAL MANAGEMENT PTE LTD SingaporeThe responsibilities also include the following: · - Answer all incoming calls within the service level, and in a professional, helpful and engaging way. · - Ensure all reservation details are entered timely and accurately into the system. · - Maintain a positive selling approach ...
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CARLTON CITY HOTEL (SINGAPORE) PTE. LTD. SingaporeThis role reports to Reservations Manager. · **Responsibilities**: · 1. Processes all individual and group reservations in a systematic and professional manner. · 2. Ensures all booking details are accurately entered into the computer system. · 3. Responds to guest requests via f ...
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Reservation Officer
2 weeks ago
CITY TOURS & CAR RENTALS PTE. LTD. Singapore**Job description**: · **About City Tours** · City Tours, established in 1971 in Singapore, aims to be the leader in providing value and exceptional experiences for Asia's tours and attractions. The company offers unique experiences such as FunVee Open Top Bus Tours and Captain E ...
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Reservations Officer
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THE SCARLET HOTEL PTE. LTD. Singapore**Responsibilities**: · - Manage room inventory and availability, as well as to monitor room allocations · - Ensure all reservations and guest data are recorded accurately and in a timely manner in accordance with Hotel standards · - Attend to all reservation enquiries in a timel ...
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Reservations Officer
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UE PARK AVENUE INTERNATIONAL PTE. LTD. SingaporeThe Reservations Officer responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms. He/She ensures that reservation hotlines are attended to at all times to meet daily business needs, and is responsible for cre ...
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Reservations Officer
1 day ago
ROYAL PLAZA SingaporeAs a Reservations Officer, your role encompasses all areas of room reservations (but not limited to): · - Handles reservations-related enquiries, tasks and reports · - Accurately and efficiently process room reservations made from various channels · - Maximize room revenue throug ...
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Reservations Officer
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HOTEL GRAND CENTRAL LIMITED SingaporeWe are currently seeking a detail-oriented and customer-focused Reservations Officer to join our team. As a Reservations Officer, you will be responsible for handling all aspects of the hotel's reservation process, ensuring a seamless and efficient experience for our guests. · ** ...
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Reservations Officer
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CONCORDE HOTEL SINGAPORE Singapore**Responsibilities**: · - Be committed to serving both guests and colleagues 'from the heart' · - Be knowledgeable about the Hotel facilities, operating hours and services provided · - Adapt to any product knowledge and procedure changes made by Management · - Keep one informed o ...
Reservations Officer - Singapore - TPC HOTEL PTE. LTD.
Description
Roles & ResponsibilitiesJob Responsibility Reservations/OTS Agent:
Position Requirements:
Front Office
Excellent Communication Skills
Gourmet
Upselling
Housekeeping
Cakes
Inventory Management
Packaging
Opera
Cashiering
Team Player
Customer Service
Able To Work Independently
Brand Awareness