- Provide second-line investigation and diagnosis for incidents and service requests.
- Resolve and close incidents/service requests according to help desk procedures and allocated timelines.
- Escalate unresolved incidents/service requests within agreed timescales.
- Ensure tickets are updated until issues are resolved.
- Liaise with clients, other IT support groups, and 3rd party providers when necessary.
- Perform staging of PCs and IMAC (Install, Move, Add, and Change).
- Conduct hardware and software maintenance and support.
- Troubleshoot and resolve PC incidents and/or VIP requests.
- Coordinate with Service Desk for hardware repair.
- Assist local Server Team with server maintenance.
- Provide special events coverage and conference support.
- Support Connected Backup clients and local network, or assist the centralized Network team.
- Possess at least 3 years of experience in IT Support or related role.
- Able to read and write in English, and communicate orally in English.
- Willing to work flexible hours when needed.
- Understanding of customer satisfaction principles and practices.
- Open for individuals from all backgrounds
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amaris SingaporeJob description · **Mission Description**: · Provide second-line investigation and diagnosis for incidents and service requests. · Resolve and close incidents/service requests according to help desk procedures and allocated timelines. · Escalate unresolved incidents/service reque ...
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Onsite IT Support - Singapur, Singapore - Amaris Consulting
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