Jobs

    Onsite IT Support - Singapur, Singapore - Amaris Consulting

    Amaris Consulting
    Amaris Consulting Singapur, Singapore

    2 weeks ago

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    Description

    Job Description

    Mission Description:

    • Provide second-line investigation and diagnosis for incidents and service requests.
    • Resolve and close incidents/service requests according to help desk procedures and allocated timelines.
    • Escalate unresolved incidents/service requests within agreed timescales.
    • Ensure tickets are updated until issues are resolved.
    • Liaise with clients, other IT support groups, and 3rd party providers when necessary.
    • Perform staging of PCs and IMAC (Install, Move, Add, and Change).
    • Conduct hardware and software maintenance and support.
    • Troubleshoot and resolve PC incidents and/or VIP requests.
    • Coordinate with Service Desk for hardware repair.
    • Assist local Server Team with server maintenance.
    • Provide special events coverage and conference support.
    • Support Connected Backup clients and local network, or assist the centralized Network team.

    Profile Requirement:

    • Possess at least 3 years of experience in IT Support or related role.
    • Able to read and write in English, and communicate orally in English.
    • Willing to work flexible hours when needed.
    • Understanding of customer satisfaction principles and practices.
    • Open for individuals from all backgrounds

  • Amaris Consulting

    Onsite IT Support

    2 weeks ago


    Amaris Consulting Singapore

    **Who are we? **:**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an ...

  • amaris

    Onsite IT Support

    2 weeks ago


    amaris Singapore

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