Guest Relations Officer - Singapore - WILD HONEY PTE. LIMITED

WILD HONEY PTE. LIMITED

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

**In the words of our team members - No Place Like Home

Join a team of passionate, fun, and hustling Crew at Award-Winning and Top-Voted Best Brunch Spot in Singapore
If you are passionate about delivering exceptional levels of food quality & culinary skills, join our Wild Honey family**
Employment Highlights:
44 hours, 5 days per week.
Meal Allowances
Salary Increment
Perks & Bonuses
Achievement Awards
Birthday Leave

Job duties & responsibilities:

Greet guests in a warm, friendly manner.
Ensure waiting area is always neat and tidy.
Inhouse Reservation and Queuing System expert
Ensure all reservations are captured accurately into the Sevenrooms / Chope Reservation System
Updating of regular guest profiles in database
Maximize seating, dining durations and minimize no show.
Check and ensure menus are always in clean and good condition.
Must have a good knowledge of menu prices and composition of food and beverage items.
Able to suggest any alternatives to guests politely if the restaurant is fully booked.
Communicate with Management about operations and seek clarification on any pertinent matters.
Report any guest feedback to the Manager/AGM for appropriate action if any
Exercise personal hygiene through clean uniforms and grooming
Escort guests to their table and assist them in seating and check if they would like to have some drinks/still or sparkling water.
Manage all phone reservations in a courteous and efficient manner.
To acknowledge and thank all the guests when they leave the restaurant.
Maintain good relationship with team members and back of the house.
Perform other duties as directed.

Job Requirements:

Basic qualification of Nlevel, Olevel, Diploma or at least 1 year experience
Must have experiences in management of F&B restaurant experience preferably in the hospitality industry.
Customeroriented with a high desire for service quality.
Strong planning and organizational skills with a keen eye for details.
Able to motivate employees to work as a team.
Able to multi tasks and work under pressure.
Selfmotivated and able to work in a fast
Warm and cheerful personality; energetic and highly motivated
Excellent communication and interpersonal skills
Fluent in English, any other language is a plus.
Able to work on Weekends / Eve and Public Holidays when rostered.
Able to work in a team with people from different backgrounds.