IT Helpdesk Engineer - Singapore - Coinhako

Coinhako

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Coinhako is a leading digital assets platform headquartered in Singapore.

Founded in 2014, Coinhako has established a reputation as being one of the most secure and trusted digital asset wallet service providers and trading platforms in the APAC market.

Our team is deeply passionate about building the crypto economy in the APAC region.

Through the launch of our innovative suite of products and services, Coinhako aims to empower individuals and businesses by allowing them to take ownership and control of the way they build and manage their assets in the new digital finance world.

In line with our expansion, we are looking for motivated individuals with a passion for the crypto space.

You will join our team as
IT Helpdesk Engineer (12 months contract).

What you'll be doing:

Provide technical support to endusers locally or remotely
Diagnose and troubleshoot hardware and software issues
Install, configure, and upgrade computer systems and software
Set up and maintain user accounts and passwords
Monitor and maintain computer systems and networks
Collaborate with other IT team members to resolve complex issues
Create and maintain technical documentation and knowledge base articles
Provide training and support to users on computer systems and software
Follow up with users to ensure their technical issues are resolved
Keep uptodate with emerging trends in technology and make recommendations for improvement

What we're looking for:

ITE or Diploma graduate in Information Technology or equivalent
At least 1 years of experience in IT Help Desk Support or a related field
Strong technical knowledge of computer hardware, software, and networking
Excellent communication and interpersonal skills is a must
Ability to work well in a team environment and collaborate with other IT team members
Customeroriented mindset with a focus on providing quality technical support
Ability to manage multiple tasks and priorities in a fastpaced environment
Knowledge of Microsoft Office Suite, Windows OS, and Mac OS

Bonus: