Call Agent - Singapore - ADEMCO (FAR EAST) PTE LTD
Description
Highlights:
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Health insurance:
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Dental reimbursement:
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AWS + Performance Bonus:
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Friendly environment:
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Multiple buses to town:
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Havelock MRT Station (TE16) just outside our office
Description
- Manage all inbound and outbound calls in a timely and professional manner
- Attend alarm signals and fault call reported to achieve the Service Level Agreement (SLA)
- Handle customers' complaints via phone or correspondence professionally
- Update and maintain a proper record on all customers
- Be involved actively in the customer retention program and strategy
- Work as a team and ensure that the call centre service level is met
- Resolve customer queries efficiently and escalate problems/issues promptly
Requirements:
- Able to work on either schedule monthly rotating Morning 7am to 5pm and Afternoon shift work 1pm to 11pm, including weekends and Public Holidays
- Possess good communication, interpersonal skills and PC knowledge
- Able to speak Mandarin in order to assist in managing Mandarin speaking customers for mandarin alarM/Fault request and support purposes
- Training will be provided
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