Desk Consultant - Park Road, Singapore - Commonwealth Bank

Commonwealth Bank

Verified Company

Park Road, Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

About the role:

A IT Support Engineer should enjoy working with people.

In some cases you need to remember that, when a customer contacts the service desk, they are already in a bad mood or upset about a problem.

IT Support Engineer should have the ability to defuse potential problem situations and smooth out any ruffled feathers. Should have 0-2 years of relevant experience. Should have 0-4 years of overall IT experience.

Primary Responsibilities

Service desk engineer also need to:

Monitor and respond quickly to incoming requests relate to IT issues.
Maintain computer systems and act as support if any system goes down.
Responsible for PC's, Printers, and related equipment (monitor, keyboard, mouse, hard drive, etc.).
Assist with on boarding of new users.
Keep inventory of all equipment, software, and license users.
Install, configure, and upgrade PC software.
Excellent knowledge of computer systems, PC repair, and network management
Resourcefulness and quickthinking nature to troubleshoot new and critical technical issues as they arise.
Build, pack, deploy / ship the laptop and accessories for the new joiners.
Understanding and appreciation for information security within systems and user devices.
Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, time.
Training other staff members on troubleshooting and diagnosing problems
Writing, editing, and revising training manuals for new and updated software and hardware and issues
Providing technical assistance for questions and problems
Diagnosing system errors and other issues
Following up with customers to ensure full resolution of issues
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Running reports to analyse common complaints and problems
Installing or changing software to fix issues
Systematically interprets user problems and identifies solutions and possible side effects.

Must have skills:

Good Win10 workstation working skills
Good communication skills
Good interpersonal skills
Good IT Support experience

Good to have skills:

Good IT Support experience

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Advertising End Date: 22/03/2024