Key Account Manager - Singapore - CVISTA HR CONSULTING PTE. LTD.

CVISTA HR CONSULTING PTE. LTD.

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Responsibilities:

Oversee forecast, pipeline, and baseline accuracy for revenue types across regions for MNC accounts.
Lead weekly and regular customer conference calls and business reviews focusing on operational performance.
Manage issue resolution with thirdparty vendors and serve as the escalation point for major customer issues.
Coordinate multiple customer accounts at regional and global levels, ensuring operational excellence and customer satisfaction.
Drive functional issue resolution and strategic initiatives from a management perspective.
Act as a key member of the Regional Program Management Team, fostering crossfunctional partnerships.
Ensure customer KPIs and Service Level Agreements (SLAs) are consistently met and drive regular improvement initiatives.
Maintain and update regional SOPs and encourage best practices across teams.
Lead and participate in customerrelated activities across various functional areas, including sales, customer service, billing, and operations.
Play a vital role in sourcing vendors and advising on cost reduction strategies while meeting customer requirements.

Requirements:

Minimum Degree in Business, Logistics, Supply Chain, Information Technology, or a related field.
Minimum of 35 years' experience in a similar role within the logistics or related industry.
Proven background in Customer Relationship Management or operational roles.
Strong decisionmaking capabilities and effective planning skills.
Excellent customer relationship management and performance management skills.
Excellent communication, interpersonal skills, and a strong team player approach

R | EA License 16C7883