Jobs

    Senior / Customer Service Officer / Executive - (Airfreight) - Singapore - BOLLORE LOGISTICS SINGAPORE PTE. LTD.

    BOLLORE LOGISTICS SINGAPORE PTE. LTD.
    BOLLORE LOGISTICS SINGAPORE PTE. LTD. Singapore

    2 weeks ago

    Bollore Logistics (Singapore) Pte Ltd background
    Description
    Roles & Responsibilities

    Job Summary:

    The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

    Job Responsbilities:

    • Answer all incoming calls promptly and politely
    • Respond to customer enquiries promptly
    • Basic knowledge on cargo commodity as per IATA rules and regulations
    • Handle all air export shipment interface with multiple parties (internal and external customer/stakeholders) on shipment requirements
    • Booking of flights with planning team
    • Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue
    • Ensure all data are updated correctly in system
    • Liaise with overseas agents on various requirements and rates
    • Obtain rate approval from customer before shipment departs
    • Provide flight details and feedback to customer on freight status timely
    • To ensure AED compliance and job file closures within KPI
    • Monitor shipment uplift and transit to ensure timely arrival/delivery to consignee, as well as updating shipment delays to shipper and destination stations whenever occurs
    • Good understanding of customer's SOP and shipment handling requirement by ensuring compliance prior to shipping, with customer satisfaction
    • Monitor progress to achieve month end targets / annual objectives and KPI
    • Supporting others on shipment execution when necessary
    • Manage claims query, follow up with internal stake holders and vendors, and update customer
    • Provide airfreight quotations upon application
    • Take charge of Supplier's invoice disputes
    • Timely escalation of issues / concerns that requires broader attention and resolution
    • Take on all other ad-hoc tasks delegated by Supervisor/Manager

    Job Requirements:

    • Minimum GCE 'O' levels with 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous.
    • Possess excellent communication and interpersonal skills
    • Good written and spoken English
    • Able to work over-time when required

    Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

    Due to the current COVID-19 situation and the escalating visa/travel restrictions in place, we will be prioritizing candidates who are currently based in Singapore and do not require relocation. We will be reviewing the pandemic situation and will adjust our position in accordance and adherence to local authority.

    We regret that only shortlisted applicants will be contacted. Thank you for your interest in Bollore Logistics Singapore.

    Tell employers what skills you have

    Adaptive
    Microsoft Office
    Microsoft Excel
    Interpersonal Skills
    Supply Chain
    Administration
    Customerfocused
    Compliance
    Freight
    Communication Skills
    Customer Satisfaction
    Team Player
    Microsoft Word
    Customer Service
    Shipping
    Customer Service Experience
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