Incident Manager - Singapore - Argyll Scott MY

Argyll Scott MY

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

New

Location:

***
Singapore
***
Salary:***
Negotiable per month
***
Job Type:
Contract

Sector:
Business Transformation

Function:
Information Technology

Contact:
Tharnthip Luechaikam

Duration: 12

Start Date:

ASAP

Expiry Date: 16 July 2023

Job Ref:

JN

Our client, a respected and renowned brand in the banking industry, is seeking an
Incident Manager to join their team.

Dynamic and Collaborative environment
12 months Contract position with possibly extendable/convertible/renewable
Hybrid Working Environment
The role will be based in Singapore.

Job Descriptions

Ensure Incident and Problem Management processes continue to meet ITIL best practice standards, Service Level Agreements and the needs of the organization
Manage End to End Triages with various business partners (Tech & Business) to recover the services on a timely basis.
Manage Problem investigations through to conclusion, ensuring that root cause is identified, documented and resolved
Manage known errors and ensure that operational workarounds are fully documented
Act as a Subject Matter Expert in Incident Management
Close liaison with other corporate Change, Incident and Problem Management teams to adopt and define operational service levels and reporting standards and metrics
Establish and implement effective analytical practices to provide critical MI and reports on operational performance.
Production and publication of critical management information
Drive change success rates and ensure improving trend in change impact.
Work to define, document and implement operational standards, policies and service levels
Record and update Risks and Issues in line with internal banking standards
Proactively track and report on activities and actions to ensure that work is prioritized, and any conflicts are forecasted.

Required Skills:

Experience of performing roles in Incident Management
ITIL V3 Foundation Certification
IT Support Background
Service Support experience
Experience in developing documentation materials for processes
Integrates best practices with process design to ensure continuous process improvement.
Excellent communication skills both verbal and written
Proactive, enthusiastic, flexible, results driven with attention to detail
A team player who must be able to work under pressure, juggle multiple priorities, using initiative to meet deadlines without close supervision
A flexible, 'handson' 'can do' attitude

EA License No. 16S8105

Tharnthip (Bee) Luechaikam

EA Reg No:

R
Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.