Customer Service Officer - Singapore - JP Infotech

JP Infotech
JP Infotech
Verified Company
Singapore

3 weeks ago

Wei Jie

Posted by:

Wei Jie

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Description
Customer Service Officer

Basis knowledge on MS word, Excel

  • Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
  • Ability to understand customers' needs and provide appropriate solutions and attention
  • Identify crosssell opportunities during customer interaction
  • Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
  • Solicit customers' feedback and identify problem trends for improvement actions
  • Any other adhoc administrative support assigned when need arises

Job Type:
Contract


Schedule:

  • Day shift

Experience:


  • Customer service: 1 year (preferred)

Work Location:
One location
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