Front Desk - Singapore - CLARITY SINGAPORE LIMITED
Description
Manage and facilitate communications with external stakeholders such as referral agencies, community partners, and the general public- Preliminary assessment for service suitability and link up with service delivery for online enquirers and referrals
- Facilitate internal service linkage in collaboration with team leads
- Provide administrative support for clients receiving services such as sending zoom links, preparing timesheets or process official documents for signature
- Support therapists with room bookings, facility bookings, client appointments, etc
- Ensure accurate documentation and update on the online Case Management System
- Data reporting including ED report data and grant maker reports
- System administration where required
- Coordinate rostering / scheduling including annual office closures, afterhours work schedule and staff cover
- Coordinate team meetings
- Coordinate use of office resources such as Zoom license
- Manage office inventory and purchases
- Service planning / process review and implementation as required
- Adhoc AFD Cover / Support
- Any adhoc tasks and projects in relation to Clarity's programmes and services
Requirements and skills
- Experience as front desk representative or relevant position
- Familiarity with office machines (e.g. fax, printer, CCTV, etc.)
- Knowledge of office management and basic bookkeeping
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multitasking abilities
- Problemsolving skills
- Customer service orientation
- Highly dependable
- Work well as a team
- Work from office at least 3 days a week
- Able to perform evening or Saturday shift once a month
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