Client Service Executive Team Leader - Singapore - HSBC

HSBC

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

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Description

Job description

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Private Bank seeks to be the leading international private bank for business owners and their families.

It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world.

At HSBC Private Bank, we put our clients at the centre of everything we do.

We are currently seeking a high calibre professional to join our team as a
Client Service Executive Team Leader.

Principal Responsibilities

Actively manage the dayto day servicing and processing activities to ensure Client Service Executive ("CSE") are delivering high level of servicing
Maintains strong oversight and follows through with CSE on outstanding Client matters (Control, KYC and Investment related matters)
Manage CSE feedbacks with particular emphasis on operational issues, processes matter and updates Business Managers, Market Heads and Regional CSE Head as appropriate
Review training materials impacting CSEs and ensures CSEs are well trained in Change initiatives such as Digital, Change the Bank initiatives etc.
Devise and perform quality review checks, where required to determine process adherence
Identifies issues/trends and suggest controls to mitigate impact
Ensures CSE have strong risk and control mindset with timely error, complaint and fraud escalations etc
Ensures CSE alignment to strategic Private Banking agenda
Participate and drive Process Improvement, procedure reviews and / or initiatives where it impacts Client Service Executives
Promotes best practices and ensures consistency in promoting Best

- in

Class Service Excellence
Driving dialogues with Business and Regional CSE Head to determine optimal capacity planning
Responsible for sourcing good Talents including driving consistency in new CSE's Onboarding experience
Provides effective coaching and maintains ongoing people development dialogues with CSEs

Requirements

At least 10 years of related experience within private banking; licensed
Selfstarter with proven ability to make balanced and independent decisions
Excellent communication skills and able to influence and drive business results
Good knowledge of Private Bank Industry practices, products, services, and controls
Attention to detail and ability to think out of the box
Excellent interpersonal skills and stakeholder management skills
Established People Manager and/or with proven coaching experiences
Service oriented with can do attitude

To be considered for this role, the relevant rights to work in Singapore is required.

You'll achieve more when you join HSBC.
Issued by The Hongkong and Shanghai Banking Corporation Limited.