Concierge - Singapore - RC HOTELS (PTE.) LTD.

RC HOTELS (PTE.) LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD
At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues

We are looking for a diverse group of passionate individuals to join our two iconic hotels with 13 restaurants and bars; one of Asia's largest and award-winning Willow Stream Spa; and the cutting edge Raffles City Convention Centre.

Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success.

Take the step to be a part of something big today, we'd love to hear from you

Concierge

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes
Providing directional information, shopping, places of interest, etc.
Handling of Mail and Message and Lost & Found
Maintaining of brochures of hotel chain as well as places of interest
Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
Handle administrative matters pertaining to their respective shift
Ensuring hotel service standard goals are met
To assist in any tasks given from time to time
Ensure LQA service standards are in practice as set by the hotel at all times
Able to provide information and assistance to guests as and when required
Listen actively and is able to display selfcontrol and empathy in challenging interactions and offer suitable alternative
Involvement in the prearrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.
Lead a Heartist approach to guest experience/service with the team
Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation etc
Assist guest with local and foreign governmental rulings, immigration customs visas requirement
Able to provide information and is fully conversant with Singapore's places of interests, commercial centers
Familiar with hotel computer interface, property management systems and internet access
Attend any department and operational meetings
Handling and investigation of guest requests/complaints
Ensure work areas are adequately stocked and inventory properly recorded and maintain good housekeeping of work areas
Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow
Ensure department compliance with safety and security procedures at all times
Handle all telephone enquiries and requests and ensure timely completion of pickup and/or delivery service

Qualifications:

Minimum GCE 'O' level or equivalent
Minimum 2 years experience in the service industry
Knowledge of Opera system and other related subsystems interfaced to the PABX and/or the hotel's computer system
Read, write and speak English fluently
Focused on customer service, detail oriented in training, development and performance management
Responsive to continuous challenges and open to making changes to achieve targeted results
Build partnerships with other departments to ensure that guests' needs are attended to promptly
Must have a friendly and engaging service attitude
Possess good guest relations skills and interpersonal skills
Possess drive, initiative and must be able to work independently

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS