IT Support Analyst - Singapore - RGA

RGA

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Position Overview

Responsibilities

Maintain high customer satisfaction by representing IT courteously, professionally, and effectively to the rest of the organization.
Responsible for first and second level support of IT systems in the region, including PC's, printers, servers, and related IT equipment
Responsible for coordinating support of office building related IT issues such as network room power, UPS, HVAC, telephony and collaborative tools such as video conferencing
Clearly document and effectively prioritize client requests into RGA ticket management software
Provide first level troubleshooting for VoIP phone and network communications
Escalate & dispatch to senior level support
Troubleshoot daily problems and provide remote support
Install software, desktop/laptops systems and peripherals
Update documentation & provide basic training
Maintain and organize inventories
Manage and organize support information knowledge base
Out of hours contact for any IT related issues including disaster recovery
Follows standard operating procedures & policies
Other appropriate IT tasks as requested or required by Global IT

Requirements Required Qualifications**- Post-Secondary Education graduate or relevant experience

2+ years technology/desktop support experience
Fluent English & Japanese Language skills

Required Skills:

Proficient with Windows desktop environment (Win 10 & Microsoft Office/O365)
Proficient with:
Basic TCP/IP networking
VoIP Telephony
Windows Server environment administration
Mobile device support
Printer technologies
Video conference & meeting room technology
English and Japanese language skills, spoken and written (essential)
Excellent communication & organizational skills
Strong troubleshooting and problem solving skills
Ability to work well as part of a global team and build collaborative relationships
Ability to work well independently and be proactive with task and time management
Strong telephone and customer service skills
Strong analytical and problem solving skills
Availability to work overtime, as required
Working knowledge of ServiceNow preferred

Company Overview
Reinsurance Group of America, Incorporated (

NYSE:
RGA) is a global industry leader specializing in life and health reinsurance and financial solutions that help clients effectively manage risk and optimize capital. Founded in 1973, RGA celebrates its 50th anniversary in 2023.

Over the past five decades, RGA has become one of the world's largest and most respected reinsurers and is guided by a fundamental purpose:
to make financial protection accessible to all.

Job Reference:
AS02577