Customer Service Specialist - Singapore - Kuehne+Nagel

Kuehne+Nagel

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of Customer Excellence.

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Your Role :Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. You will do this by working with a variety of internal + external stakeholders.

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Your Responsibilities:

To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.
To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
To communicate with customers regarding the order status or when issues arise.
To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.
To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
To ensure compliance with all customer contractual obligations on the part of the company.

Your Skills and Experiences :
Your strong customer management skills + knowledge of order management, will be the key.

You will be successful in this role because of your knowledge across our operations + because you possess the key attributes we are looking for along with a passion for keeping all of your customers, suppliers + community safe.
A propos de Kuehne+Nagel

Mit mehr als 80,000 Mitarbeitern an mehr als 1.300 Standorten in über 100 Ländern zählt Kühne+Nagel zu den global führenden Logistikdienstleistern.

Kühne+Nagel steht als Arbeitgeber für Chancengleichheit und wir engagieren uns auch im Hinblick auf Personen mit Behinderung für Diversität in unseren Teams.

Wir glauben, dass Sie einen wertvollen Beitrag zu Kühne+Nagel leisten können und freuen uns auf Ihre Bewerbung.

CONTACT
Peter Ng