Technical Support Analyst, Singapore - STARWOOD ASIA PACIFIC HOTELS & RESORTS PTE. LTD.

STARWOOD ASIA PACIFIC HOTELS & RESORTS PTE. LTD.
STARWOOD ASIA PACIFIC HOTELS & RESORTS PTE. LTD.
Verified Company
Singapore

3 weeks ago

Wei Jie

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Wei Jie

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Description

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.

We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

**JOB SUMMARY

Provides technology & support services that create positive business impact by optimizing the effective use of systems at the assigned offices.


CANDIDATE PROFILE

Education and Experience

  • 2 year degree from an accredited college/business/technical school (or the equivalent training/education in respective country).
  • Information Technology related job experience, hospitality experience is beneficial.

Skills and Competencies

  • Analytical skills
  • Problem solving.
  • Computer skills.
  • Learning.
-
Interpersonal skills:


  • Diversity relations.
-
Communications:


  • Electronic communication.
  • Applied reading.
  • Communication.
  • Listening.
-
Personal attributes:


  • Integrity.
  • Dependability.
  • Positive demeanor.
  • Safety orientation.
-
Organization:


  • Multitasking.
  • Time management.
-
Hardware and software:


  • Help desk.
  • Hardware.
-
Network administration:


  • Security.
  • System administration/ monitoring.
  • LAN and WAN administration.
  • Server system.
  • Network support.

KEY STAKEHOLDERS

  • All Company Owned Office Associates.
  • Area Office iT Manager.
  • Regional Senior Director of iT.
- iT Peers from Continent and Regional iT Team.


CORE WORK ACTIVITIES

Managing Projects and Priorities

  • Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans.
  • Ensures current systems are in compliance with Company system standards.
  • Administration and Maintenance for Tier 1 support.
  • Creates disk images performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties.

Managing Key Stakeholders Expectation

  • Manages problems effectively via time tracking and resolving them quickly with the business clients being informed of the situation at all times.
  • Is responsible for the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training.
  • Provides applicable written communications to all the offices Associates from time to time.

Managing Key Process/Documentation

  • Is responsible for the maintenance and completion of all establish checklists as and when required
  • Is responsible for the compliance with applicable Company Policies and iT Standard Operating Procedures (SOPs) and other related material.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
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