Head of Operations - Singapore - STERRA TECH PTE. LTD.

STERRA TECH PTE. LTD.

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Company Overview

Our Vision:

To improve the lives of everyone by having a Sterra product in every home.

Our Mission:

To create high quality, am to functional, sleek, and mínimalistic home products at revolutionary prices, and becoming every home's partner.

Purpose
The Head of Operations is responsible for overseeing the day-to-day operations of Sterra.

You will ensure smooth, efficient and cost-effective operations, while also contributing to the development of long-term strategies for growth and success.

Responsibilities & Duties:

Oversee the operations department of Sterra and ensure that all processes run smoothly and efficiently
Manage the logistics and supply chain operations, ensuring that products are delivered to customers on time and in good condition
Develop, implement & monitor daytoday operational systems and processes to improve operational efficiency, reduce cost, increase productivity and provide excellent customer experience.
Conduct analysis of business operations to identify areas for improvement and optimization.
Build, motivate and manage a great team of operations personnel, setting KPIs and providing regular feedback to ensure high performance: Excellent delivery time, service turnaround time and amazing Customer Experience.
Own Operations' P&L and optimize cost at all times
Reduce the installation & delivery days
Manage Inventory planning and warehouse management
Manage & strengthen after sales reports, ensure great customer experience for after sales enquiries.

Qualifications & Skills required:

Bachelor's degree graduated from local universities will be preferred
35 years of Indepth experience in all aspects of supply chain, logistics, operations, procurement, planning, forecasting, inventory management

Experience in ecommerce highly preferred
Experience in B2C-DTC retail products or consumer electronics preferred
Leadership experience in managing people in a positive and inspiring manner
Flexible and adapt to work in an exciting
startup environment:
Interpersonal skills to effectively manage, interact, negotiate, coach and communicate with employees.
Strong analytical and problemsolving skills
Able to manage multiple projects, prioritize and execute tasks effective