Customer Service Officer - Singapore - RHB Singapore

RHB Singapore

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Company Description

RHB Singapore is a progressive and growing financial organization.

We are committed to creating a fulfilling, dynamic and engaging work environment for our team of more than 15,000 employees across nine locations in ASEAN.

Job Description:

Primary Objective

To ensure customer satisfaction and efficient operations, as well as meet the department's annual operational targets by providing excellent customer service, efficient cash operations and customer on-boarding for the assigned branch.

Key Responsibilities
Revenue/MOP

Support Branch Channel Head & Branch Service Manager in achieving revenue/MOP target through sales referrals & target service standards/satisfaction index
Ensure cross selling of bank products & services

Operational

Ensure smooth running of daytoday branch activities and functions
Perform CSA/teller role/function during their absence or as assigned
Ensure daily transactional vouchers and documents are properly checked and authorized
Promote the core values of the Bank
Rollout Agile initiatives within the Branch

Customer Service Management

Ensure there is clear customer focus across the Branch to produce a high standard of customer service in line with the quality and standards set by the Bank
Ensure customers' complaints to a minimum. Attend and resolve customers' complaints in a timely manner

Compliance

Ensure compliance with the policies and procedure set by the Bank and statutory requirements and guidelines.

Qualifications:

Formal Education:

A recognized university degree or diploma, preferably in Business, Accounting or its equivalent

Preferred Level of Experience (by Years/Function/Industry):

At least 2 years of experience in branch banking operations
Several years' experience in branch operations and customer service

Other Skills Required:

Good written and verbal communication skills

Additional Information

RHB is a dynamic organization that promotes a work culture of high performance, where its biggest asset, the RHB-ians, are continuously developed & nurtured to their fullest potential through its robust talent management practices.

At RHB, we take PRIDE in our people and our teams.

Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.