IT Manager - North-East Singapore - Bollore Logistics Asia Pacific

Bollore Logistics Asia Pacific

Verified Company

North-East Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

About the role

The main responsibility is to develop and manage corporate IT standards, budgeting, forecasting, asset management, customer relationship management, and project management.

This position is a key leadership role and will require experience in management, including involvement in review meetings, consultations, complex problem management, and providing leadership and direction to the high-performance team.

What you will be doing
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Manage the IT team and evaluate performance

Develop objective and KPI to each team member and evaluate on a regular basis
Facilitate best practices and knowledge sharing within the team
Generate suggestions and ideas
Promote friendly and effective working environment

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Training and Support to the IT team

Customize training program and develop the career path for individuals
Provide leadership and direction to the highperformance team

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Ensure SLA to customer

Monitor the SLA via ticketing system to ensure performance of the team
Involve in escalation to level 3, regional and HQ level
Continuous improvement

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Project management

Develop and monitor a full Project life cycle.
Ensure projects are aligned to business strategy requirements and are completed on time and within budget

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Procedure, Standards and Policy

Perform yearly assessment of the existing related documents and perform necessary changes or escalation to conclude the findings if any
Handle Security Incident according to defined protocol and workflow, evaluate risk and impact, escalate to higher level if require
Assist in promoting user awareness in security protection

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Ensure IT Infrastructure availability and performance

Manage all IT infrastructure/systems according to company standards and aligned with standard practices
Define and implement backup, recovery & emergency procedures
Take ownership of the IT infrastructure setup including offices and warehouse
Take ownership of the server room setup and operation

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IT Budgeting

Responsible of IT related forecasting and budgeting for the financial year
Responsible to manage and monitor the approved budget

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Vendor Management

Good vendor management skill to gain benefit to the company

Team Management

Ensure and monitor team compliance to the Bollore's Code of Conduct and Company's regulations
Ensure team understanding and implementation on Bollore's Value in daily work behaviors
Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
Plan and monitor team development together with HR Division
Ensure updated Job Description availability for the team by coordinating with HR Division
Ensure all changes in Department / Section communicated properly to the team

Requirements:

Degree in IT or equivalent
At least 10 years of work experience in IT with at least 4 years of management experience
Solid IT technical background
Experience in Freight / Logistics will be advantage
ITIL / MCSE / CISSP / PMP is good to have
Excellent customer service skills
Excellent spoken and written communication skill
Result orientated, excellent communication and organizational skill
Logical Thinking and Analytical Mindset
Experience of Windows Server / HyperV / Active Directory / O365 environment is mandatory
Experience of Cisco networks / Aruba / Veeam backup or equivalent is desired