System Operations Engineer - Singapore - Sea Limited

Sea Limited

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Engineering and Technology - Corporate IT, Singapore

Experienced (Individual Contributor)
Corporate IT is the backbone of our business. Our team helps Sea develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you'll help deliver seamless IT experiences and support to our employees at Sea by providing responsive helpdesk service, stable networks and reliable IT systems.
As a System Operations Engineer, you will be part of our Technical team and responsible for implementation of various technical solutions to meet corporate requirements, and providing technical support in a fastpaced and demanding environment.
Work closely with the enduser support team to ensure all endpoints are regularly updated and secured against the latest security threats.
Manage software installation and configuration and ensure that they are up to date.
Configure, test and deploy system profiles for Windows and MacOS to manage configurations such as Wi-Fi, Update policies, Firewall and other requirements.
Perform problem/issue identification and resolution; work across multiple teams and vendors to identify the root cause and find suitable workarounds or solutions
Maintain comprehensive documentation for system configurations, procedures, and troubleshooting guides to enhance knowledge sharing and operational efficiency.
Continuously evaluate and recommend improvements to IT systems and processes, driving innovation and operational excellence.

Job Requirements:

Bachelor's degree or higher in Computer Science/Information Technology or relevant field.
Minimum 2 years of relevant experience operating in a similar role.
Experience in administering MDM/UEM solutions, such as Intune, Workspace ONE, Jamf, etc is a must.
Experience in managing OS Imaging and Deployment for end users, such as MDT, FOG and other imaging solutions.
Experience with managing remote support tools such as BeyondTrust Remote Support.
Experience with supporting Windows and MacOS endpoints.
Experience in scripting is a plus (Shell, Bash, Powershell).
Microsoft, VMware Digital Workspace or Linux certification are advantageous.
May be required to provide oncall support.
Initiative, enthusiasm and willingness to learn in a fluid and fastpaced environment.
Has passion for technology and wants to make a difference with technology solutions.
Good interpersonal and communication skills to interact effectively at all levels.
Strong analytical and troubleshooting skills.