Admin (Feedback Management) , East - Singapore - WSH EXPERTS PTE LTD

WSH EXPERTS PTE LTD

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job Description & Requirements

Job Scope:

Level 1 Feedback refers to enquiries, routine custodial management, rehabilitation and reintegration concerns which could be retrieved from the Authority's systems without further assessment or review.

Provide a direct reply to Level 1 feedback.

Level 2 Feedback refers to cases which will require inputs from other Authority's divisions/units or stakeholders to follow up due to its case-specific nature, or require fact-finding, clarification and assessment with divisions/units in order to establish the veracity of accounts and prepare the appropriate response to the sender.

Route Level 2 feedback to the Authority's relevant divisions/units or stakeholders by the next working day for follow up.

Level 3 Feedback refers to cases which require in-depth investigation and/or may affect the reputation of the Authority; or cases which require update to the Authority's management or Political Office Holder(s).

Highlight Level 3 feedback to the Authority by the next working day, and manage such feedback based on the instructions given by the Authority.

The Authority reserves the right to reclassify any feedback to other levels, if necessary.

Working Location :
Upper Changi

Timing :
Monday to friday : 8.30 AM to 5.30 PM

Saturday : 8.30 AM to 12.30 PM

Salary:
$2, $2,200.00 per month

Schedule: