Tricare Overseas Program Administrator - Singapore - International SOS

International SOS

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

About the role:

Key role in support of the TRICARE Overseas Program (TOP) administration of healthcare support services globally. Multifunctional position driving administrative coordination and delivery of core service elements enabling the wider team performance and customer satisfaction.

Key responsibilities:

Coordination of the medical records collection processes to facilitate the collection, translation and delivery of medical records to stakeholders
Process any other TOP related administrative activities as per given instructions to ensure timely and accurate resolution
Deliver medical service administrative activities supporting TOP beneficiary healthcare support services
Maintains confidentiality of all beneficiary information
Understand and carry out all processes, policies and procedures pertaining to the duties of a TOP Administrator
Maintain all documentation in accordance with company policies and procedures. Respond to inbound inquiries promptly and ensure complete resolution
Send written communication to follow up with beneficiaries and providers, when appropriate
To work with the wider Intl.

SOS teams to ensure TRICARE processes, self-service tools and benefits rules are understood and communicated accurately to beneficiaries and providers

Actively promote electronic submission and payment solutions and other selfservicing products
Maintain specific quality and quantity standards, including service level key performance indicators
Always adhere to company policies and procedures
If requested, assist with the training and mentoring of new staff
Attends and participates in International SOS staff meetings and educational offerings

About you:

Required Skills and Knowledge

Empathic written skills
Ability to use positive language
Ability to create relationships and work within a globally distributed team
Good understanding of processes and systems
Good understanding of cultural nuances and how to be successful in a multicultural environment

Required Competencies

Team player and ability to achieve targets
Organized with the ability to effectively manage own time
Demonstrate problem solving skills
Demonstrate clear communication skills when resolving issues
Customer Service Oriented
Process Focused drives for results

Required Work Experience

Experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using computers as the primary job tools
Experience working/processing in a healthcare environment an advantage

Required Qualifications