Guest Services Officer - Singapore - GRAND PARK CITY HALL

GRAND PARK CITY HALL
GRAND PARK CITY HALL
Verified Company
Singapore

2 weeks ago

Wei Jie

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Wei Jie

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Description

Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet.

We believe that true hospitality begins with service delivered with love and passion.

If you share our passion for service, we invite you to join us.

Discover your passion. Discover Love at Grand Park City Hall.


Responsibilities:


  • Answer all phone enquiries and requests pertaining to room reservations, dining reservations, additional room amenities, maintenance requests, etc. and ensuring that the relevant departments are notified of the requests and followup calls given to guests to ensure requests or issues are followed through.
  • Maintain a proper and neat record tracking or filing method to ensure all records including contacts, guest comment cards, compliments, DCC conversion tracking and documents including laundry and linen movements are kept accordingly.
  • Prepare welcome and amenity cards for arriving and inhouse VIPs, Long Stay and Regular Guests.
  • Perform any other job tasks as assigned.

Job Requirements

  • At least 1 year of working experience in any servicerelated field.
  • Outgoing, meticulous and serviceoriented.
  • Knowledge of Opera system is an added advantage.
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