Customer Service Executive - Singapore - MiRXES Pte Ltd.

MiRXES Pte Ltd.

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Customer Service Executive (6 months)

MiRXES is a Singapore-headquartered molecular diagnostic company with R&D, manufacturing, and clinical lab operations in Singapore, USA, Japan, and China.

We specialize in microRNA technologies and the development, manufacturing, and provision of diagnostic test kits and clinical services.

Our mission is to enable early disease detection and provide insights for better patient care by harnessing the power of microRNA to augment traditional testing.

Our vision is to be the world's leading developer and provider of accurate, actionable, and affordable microRNA-powered diagnostic tests.

Job Location
:
Matrix

Job summary
To provide administrative and customer service support. This is a 6-month contract role.

Roles and Responsibilities

Communicate and coordinate with all internal departments
General Administrative tasks relating to Customer Service.
Arrange sample pick up at location as requested by clients.
Clarify and notify clients of any matters as required by the company.
Assist delivery of laboratory results as needed by company or clients.
Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns.
Assist customers with product or servicerelated questions, issues, and requests.
Provide accurate and detailed information about our products or services. Resolve customer concerns and complaints effectively, aiming for firstcontact resolution. Escalate complex issues to appropriate teams or supervisors when necessary.
Contribute to a positive customer experience and build lasting customer relationships.
Adhere to company guidelines and service standards.
Handle ad hoc duties as required

Desired Skills and Competencies

Minimum A' Level education, Diploma or Equivalent
Minimum of 1 year' experience in Administration and Customer Service support, preferably in a laboratory environment
Excellent verbal and written communication skills in English.
Proficiency to use MS Office
Meticulous and systematic with administrative procedures
Excellent communication, interpersonal, organizational and time management skills.
Ability to work independently and efficiently.
Empathetic and patient demeanor when dealing with customer inquiries and concerns
Strong problemsolving skills and a proactive approach to customer issues.
Ability to multitask within a fastpaced environment, strong attention to detail, team player