Associate, Care Concierge - Singapore - NTUC Health

NTUC Health

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

COMPANY DESCRIPTION
NTUC Health is one of the largest community health and eldercare providers in Singapore.

With a fast-growing presence, the organisation is recruiting passionate individuals who wish to serve the interest of a senior person.

The customer service team will be accountable for the overall customer satisfaction metrics and organisation goals in alignment with the business strategy.

DESIGNATION :
Associate, Care Concierge (Customer Service) (Home Care) (2 -year Contract)

RESPONSIBILITIES

Receive regular training on NTUC Healths services in order to provide suitable service recommendations to customers
Understand and evaluate needs of customers, promote the value of NTUC Health services, and facilitate enrolment to these services
Support the training of a new generative AI tool to achieve a high accuracy rate, including auditing the generated answers and editing replies
Organise and participate in roadshows to promote NTUC Health services
Meet Key Performance Indicators
Perform any other duties that may be assigned from time to time by the Reporting Officer.

QUALIFICATIONS

Preferably general degree or minimum A Levels with some customer service experiences
Someone with strong written and verbal communication skills
Someone who is resourceful
Someone who is patient and enjoys working with a senior person
Someone who is meticulous and dependable in terms of meeting deadlines and following up on outstanding items
Prior experience in the healthcare or community care sector is preferred
Proficiency in a 2nd language would be advantageous
Have keen interest in digital systems and be tech savvy

OTHER INFORMATION