Jobs

    Admin Cum Customer Service Executive - Singapore - SOUL DELICACIES PTE. LTD.

    SOUL DELICACIES PTE. LTD.
    SOUL DELICACIES PTE. LTD. Singapore

    2 weeks ago

    Default job background
    Description

    Roles & Responsibilities

    • Provide efficient telephone services by answering calls promptly and in a courteous and helpful manner
    • Coordinating customer's order request
    • Excellent written and oral communications skills, ideally, candidates can communicate in English, Mandarin, and local dialects to assist non-English speaking customer's needs
    • Must have strong people skills and be a team player
    • Good decision-making, problem-solving, and communication skills are essential
    • Ability to manage emotions and foster a positive team environment
    • Follow procedures, deliver quality performance, and strive for continuous improvement
    • Engage with customers, address inquiries and issues promptly
    • Build and maintain relationships with valuable clients
    • Demonstrate patience and willingness to ensure customer satisfaction
    • Regularly update order details in Excel
    • Assist in any additional tasks delegated by the Supervisor

    Job Requirement:

    • Patience & Attention to detail
    • Effective Time Management
    • Strong communication & Interpersonal abilities
    • Capability to work independently and collaboratively
    • Availability to handle customer inquiries during weekends and after hours
    • Immediate availability to start


    Highlight Your Skills

    Microsoft Office, Excel, Customer Experience, Interpersonal Skills, Problem Solving, Administration, Time Management, Communication Skills, Customer Satisfaction, Team Player, Microsoft Word, Customer Service, Customer Service Experience


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