IT Technical Support - Singapore - TRITON AI PTE. LTD.

TRITON AI PTE. LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Permanent position, Salary up to $4,000 with attractive bonus:

At least 2 years' experience in IT technical support (Level 1 & 2) is a MUST

Responsibilites:

Report to the Digital Technology (Technology Services) team in Australia (IT Operations Manager), whilst maintained a dotted reporting line to local Singapore leadership.
Ensure operational stability of the technical environment by maintaining and evolving suitable technical knowledge and skills.
Be part of the first contact support for staff and stakeholders seeking technical assistance.
Manage requests through their entire lifecycle from first point of contact through to resolution, proactively keeping end users informed of progress.
Manage the maintenance and inventory of IT equipment of the company including laptops, keyboards, headsets etc.
Manage the maintenance / function of phone system, CCTV and printers in the company following processes and frameworks provided by Technology Services.
Maintain an effective and meaningful relationship with Technology Services to ensure processes, pattern, frameworks, and technologies are leverage for the benefit of both companies
Identify and escalate repeat issues and risks to Technology Services Management in a timely manner.
Record all Incident Requests and Resolutions within the respective tool (ServiceNow) utilised by Digital Technology.
Provide Monthly Reporting to Technology Services (as directed by IT Operations Manager)

Requirements:

Diploma in Electrical and Electronic Engineering, Computer Engineering, IT networking or any other relevant field of studies
Relevant Microsoft certification
Good analytical and problemsolving skills
Display positive learning attitude and aptitude
A good team player with good communication and interpersonal skills
Able to work managing competing tasks / deliverables and independently
At least 24 years of relevant working experience

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661