Aftersales Support Executive - Singapore - People Profilers

People Profilers

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Job Description:

Responsibilities

Consistently analyse relevant Aftersales Market data along given parameters, e.g. age distribution, car models, customer retention customer segment, components and parts
Based on Market Analysis and in coordination with Brand Principal, initiate and conduct programs, campaigns and promotions to improve retention, throughput, parts sales/throughput, labour sales/throughput and revenue.
Regularly monitor and market intelligence on pricing for parts, labour and accessories to meet revenue

- and profit targets.

To assist the Aftersales Development team in strategic sourcing for Aftersales through the development of sourcing strategy, management of tender projects, supplier development, contract management and negotiation etc. to generate cost savings and maximize profit
Management of business partners, suppliers, and contractors to ensure they adhere to contract scope and requirements; at the same time ensuring they are well integrated with employees and work processes
To develop creative strategies to improve sales of existing products/services and/or to source suitable new products/services for cars.
To engage in projects to open up new opportunities and revenue streams for Aftersales
To develop programs and strategies to achieve various business objectives such as parts purchase targets, VoC targets, Group Financial targets, customer retention etc.
Work closely with Sales, Marketing, CRM, Parts, Service, and other support teams for all Aftersales collaterals
Ensure that marketing collaterals and communications adhere to company standards, Brand Principal and government bodies guidelines and requirements
To manage the relationship with Brand Principals (& CRM Department)
To collaborate with the marketing department to build customer loyalty programs with Service Managers

Requirements:

-
At least 3 years of working experience: