IT Helpdesk Support - Singapore - EOS

EOS

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.

Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

WHAT YOU'LL DO:

OS troubleshooting (Windows) user endpoints virtual desktop, PC & laptop
Work in a banking or trade floor environment
Installation and configuration of OS (Windows)
Ensuring endpoint patching up to date using BAML tools
Installing and configuring messaging client on workstations
Troubleshooting & resolving user problems remotely for Second level using available tools and engineer dispatch at third level.
Support of corporate mobile devices.
Support of various virtual meeting software.
Monitor and prioritize incident tickets received through bank standard ticket management system (ITSM)
Monitor and prioritize request tickets received through bank standard ticket management system (ITSM)
Installation & Configuration of drivers for standard peripherals like Printer, Scanner, and Modem Etc. Desktop rollout / replacement for users
Software update / upgrades to be done using approved deployment tool as per agreed bank standards
Support file printing from desktop environment.
Escalate issues in a timely manner as appropriate for incident classification
Support all desktop hardware devices and peripherals including LCD, keyboard of all types, mouse, webcam, speakers etc.

WHAT YOU NEED TO SUCCEED:

2+ years of experience as an IT Support Engineer, Analyst, or Administrator
Able to perform heavy lifting work for hardware setup
Well versed in Hardware related troubleshooting skills
Be empathetic, humble, and possess a strong focus on customer service
Possess outstanding interpersonal and communication skills
Strong knowledge of Windows OS platforms
Ability to work individually and within a team in a high pressure work environment
Strong organizational and managerial skills and detailoriented work ethic
Flexibility to work outside of standard work hours to accommodate special projects
Must speak fluent English
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other nonmerit_